Before COVID: six people in the company
We focused on standard EAM implementations, especially Start Centres with inboxes, KPIs and FlexSQL. I spent much of my time clarifying processes and speaking with customers; my staff carried out the implementation and also handled smaller project topics directly. EF played a smaller part in our work at the time.
Today: direct specialist delivery
I clarify the customer’s process, implement the agreed improvement and take responsibility for technical review, testing and documentation. AI supports suitable, clearly specified routine work; I direct its use and check the result.
The boutique builds on experience of leading an EAM delivery team. The model changes; process understanding, product knowledge and responsibility for a usable result remain central.